email & chips...
this text was translated with google translator. So first of all sorry for the grammar.
My problem is this:
I am a new player. So I do my daily tasks well. One of these tasks was: Visit the guest services desk.
I did that too, and followed the instructions. I should enter my email address, receive an email and click the confirmation link. For this I should receive a sum of gaming chips.
However, to this day I haven't received an email with a confirmation link or the amount of chips that I have promised. But what I received after sending my email address were over 160 advertising emails in 2 days. But since I only created this email address for this game, these nonsensical advertising emails could only be sent by passing on my email address on your part. It doesn't matter to me how much garbage emails I get, because it's just an email address that was created especially for the casino game.
The questions that I now have to ask.
1. Why do I receive advertising emails without having given my consent via a confirmation link?
2. Why don't I get the chips you promised me?
With best regards
Hello Watzkiwatz - thanks for your message. Sorry you didn't get the newsletter chips when you submitted your email address. I've manually added those to your account. Regarding the spam you are receiving, I can't speak to that. We do not and will never sell your email addresses. In fact, the only mail you'll get from us is likely to offer you more chips and you can unsubscribe at anytime.
First of all, thank you very much for the quick and unbureaucratic help. It worked fine.
Since my wife now also plays the Four Kings Casino, she has had the exact same problem. She signed up with your email address when she received the task of the day. However, she has neither received a confirmation email nor any chips that were promised for it.
My wife's playername is Lumpi_berry.
I hope you can help unbureaucratically here too.
Please excuse the grammar, I did the translation with Google translator.
With best regards