Won't load, orconnect

tonymray

New member

From the main screen, I push x to start the game, it loads from 1/3 to 2/3 of the way around the loading chip... And it will not go any further... My internet works on every other device that I have, as well as for any other game I have on the ps4. This is the only game it will not work with... I have deleted and re downloaded the game multiple times... And it still will not work,.. It is pissing me off... Wtf is the problem? Please if anybody can help, let me know

DL_David

Administrator

It could be a firewall blocking access to the Four Kings servers.

If that doesn't help, we can try deleting your account and see that helps.  If you want to try this, email your PSN ID to techsupport@digitalleisure.com

tonymray

New member

How do I see if it's a firewall problem? I don't see why it would be that however because I've been playing for a couple weeks with no problems, and 4 or 5 days ago it just stopped working.

Carla Birch

Member

First things first i would try a full power cycle of your PS4 and internet router. Turn both off at mains power for 30sec and then load back up and try. Its funny how many times that can fix a problem.

If that don't work give your PS4 DMZ access to your router, to do that its best to google a guide for your model of router, or try just turning the routers firewall off.

tonymray

New member

Yea I've powered off both multiple times since I've had the problem.. I just don't know how I can access my firewall.. I don't have a computer, just my PlayStation, phone, and kindle fire.

Carla Birch

Member

Any of them should be able to access your router, long as you use the browser and content via the router's wifi/cable.

Most routers you type in the ip address 192.168.0.1 into the address bar and you can then access the routers interface, most the time the address and username/password is on the back or bottom of the router itself.

Mvid

Member

tonymray, did you get it working yet?  I've had my share of issues trying to connect as well, but almost always it has been during a time when the casino servers were actually down for maintenance.  If you've already reset/checked your router as Carla suggested, have you considered trying a different DNS service (the service that maps domain names to IP addresses)?  I have found a lot of strange connectivity problems end up being because your ISPs default DNS service is sucky.  On all my devices and my router I change to a custom DNS, one of my favs is google's public DNS at 8.8.8.8 and 8.8.4.4 which are never down in my experience.


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Need a webmaster? See vidberg.com

joyousc

New member

I am having the same problem since 9:30 CST last night. The game will load 3/4's of the way and stop. It is not my problem, everything else works.

joyousc

New member

Just let us know what the problem is, it is not the firewall.

joyousc

New member

The error msg 1012 comes up after you wait for the game to load. It says you have been logged off due to inactivity. Please login to resume playing. I have not played since 8:00 CST last night?????????????????????

joyousc

New member

I had just purchased 400,000 chips! Refund?

tonymray

New member

MVid, how do I change my dns service? After changing my firewall settings I gave up on playing the game, but I really want to play so I'll try anything.

tonymray

New member

Okay... Well now the home page loads up, it tells me to push x and not even the loading chip shows up, just the press x and press square for whatever goes away... I don't understand what's going on

DL_David

Administrator

We are currently struggling with network issues so your current loading problems may be related to that.  We hope to have them fixed soon.

floydjeremy

New member

Friday the game crashed. Saturday a tech from DL said to uininstall and then reinstall. I did that and the game was installed on my PS4 today.  The game still will not load. It starts to load, stops, starts and loads only 3/4 of the way. Nothing happen then. I love this game and need assistance in getting it to load, please.

floydjeremy

New member

floydjeremy wrote

Friday the game crashed. Saturday a tech from DL said to uninstall and then reinstall. I did that and the game was installed on my PS4 today.  The game still will not load. It starts to load, stops, starts and loads only 3/4 of the way. Nothing happen then. I love this game and need assistance in getting it to load, please.

DL_Miguel

Member

Hello Floyd, I have reset your wardrobe and gender. Its possible something didn't save properly (e.g. the game was looking for the wrong item on your avatar). Please try to log in again.

If you use twitter, please follow us @DigitalLeisure, as I check that more frequently for things like this.
Alternatively you can also like us on facebook.com/DigitalLeisure


Many Bothans died to bring us this information.

floydjeremy

New member

Thanks DL. I deleted and am downloading again. My dsl is so slow it takes 2 days. It is a very good game and I hope I can play again soon.

DL_Paul

Administrator

If it takes 2 days to download, it may likely be that your internet connection is simply not fast enough to play the game which is why you are timing out.

tonymray

New member

So I created another profile on my PlayStation to see if the game will work on that profile, but not mine, can you maybe delete or reset my profile or something? That way I can at least start over using my PlayStation profile?

floydjeremy

New member

I have been playing the game with no problems from mid December until last Friday night.

LAY_DEES

Member

I to am having same problem only loads halfway then i get signed out

rocket jumpy

New member

disconnect during poker, and 12 times in a day

jexegug

Member

You sound like me and I feel bad doing all these refunds but gotta

TSUNADE1224

Member

Having issues as well ... its Home all over again "uninstall and reinstall"