Horrible Lag, Frozen Servers, and Complete Crash of the Casino
The VIP poker tables are a mess with POOFING users, and a horrible lag. As if that isn't enough the VIP server crashed while I was sitting at a VIP poker table, of course. I was able to get back on, then the whole game crashed within seconds of my entry into the Casino Lobby. I lost 50,000 chips in 8 minutes due to these issues ( This is not a chip refund request I will email tech support for that). Right now the game is completely down @ 7:14pm on 01/30/16. The program has been a mess all week, with no end to the problems in sight. It is very similar to the last days on HOME at Paradise Springs when the program couldn't go 2 minutes without a server freeze. This is frustrating to say the least.
Dru, psychokate911, SuMWutt and everyone else -- all we can do is apologize for the recent string of issues. We've been under a constant Denial of Service attack from a variety of sources throughout the week and have been working around the clock to keep things up and running. We are continuing to monitor and resolve issues as they occur. We appreciate everyone's patience and understanding and will continue to provide you the best experience possible. We know we will come through stronger and the game will be even better. There are lots of updates and exciting things in the pipeline.
As for chips, please ensure you have reported any losses and we'll get them back ASAP.
thank you paul for your reply and yes chip loss was reported just now . You might wanna hang around in the club...saw some kids talking about it in there, in the first half of this week. Didn't think too much of it, as it was mostly bragging, I should have screen shot it but I was lazy.