Game Broken After 3 GB Update

gertrim

New member

update...deleted and reinstalled game, issues are persisting, all the problems previously mentioned are the same. I spend between 10-16 hrs a day playing this game, and sadly, the severage is killing me. I'm happy to hear there's a patch release coming shortly, but there is no time frame...Digital Leisure will it be today? tomorrow? speed test on my side are at 4.94 mbs that allows me to keep up with most of my gaming requirement. Gertrim

gertrim

New member

update...deleted and reinstalled game, issues are persisting, all the problems previously mentioned are the same. I spend between 10-16 hrs a day playing this game, and sadly, the severage is killing me. I'm happy to hear there's a patch release coming shortly, but there is no time frame...Digital Leisure will it be today? tomorrow? speed test on my side are at 4.94 mbs that allows me to keep up with most of my gaming requirement. Gertrim

floydjeremy

New member

My PS ID is floydjeremy13240 and the game will not load after update installed. Can you reset? There was a problem previously with my avatar and tech reset for me.

floydjeremy

New member

I finally got in but game is freezing, sticking, unable to maneuver very far. Players are ghosts, and there are few players.

DrivinMyHome

Member

You can add me to the list of people with the previously mentioned problems. Everything that was already mentioned is accurate for my account as well. I have not tried to uninstall and reinstall, and may do so when I get a chance. I have reset my internet, but no improvement. My connection speed was fast enough before the update, so it should be fast enough now, right? I have played other games that should have been much more bandwidth intensive than this one should be, and had no issues. If it is necessary to require a faster connection in order for us (the U.S.) to share a server with Europe, we should sever that tie. I think that the ability to play at all should supersede the ability to play with our friends across the pond... And I have many friends across the pond.

gertrim

New member

I agree  with drivingmyhome let's fix our problems before creating others. I've spent a lot of my hard earned money to make my experience better, now I can't even play. Very disappointing

incognito

New member

So is there a timeframe for a fix or is gonna be with next update? Right now even if I try to play in the lobby it freezes, thus slot tourny is out, which I was looking forward to, oh well.

incognito

New member

Gertrim is person I see all the time in bingo, so I can attest to amount of playtime Gertrim has. For goddness sakes if this game isn't fixed very quickly I'll definately lose interest and play something else and consider my $20 a loss and be asking Sony for a refund.

I thoroughly enjoy the game and the social aspects, especially in the VIP.
I miss it already, even though these issues have only been going on for a few days...
That being said, I think what everyone needs to keep in mind, is that surely the support team is working very hard to fix these issues.
I am having the same issues that are mentioned above, still, after countless game restart attempts and basically a complete exhaustion of available options on my end.
So, I suggest we all exercise some patience and have faith that the support team is going to make this game whole again.

DL_David

Administrator

An update is in the works to fix the problem.

DL_Paul

Administrator

To update everyone - we have a patch in review and will have it released as soon as humanly possible. Again, apologies for the extra troubles -- it will be fixed very soon. Thanks for your patience and understanding.

Owl-131

Member

I tried again tonight, same freezing problem as everyone here mentioned.  Can you please let us know when the patch will be applied by notice here and on the game itself.  Thank you!

I just tried playing the Cogs Spins slots tonight, in the lobby, and I Froze  with 2 free spins left and a total in gains of 9,240 coins. I eventually logged out of  Kings. How can I get those coins and spins back?
The lobby is still the only place I can go but I won't be wasting anymore coins at this point of course,
I wish we could get rid of this last update or fix it ASAP.
I'm getting sad and frustrated.


HootHoot ^^^(0,0)^^^

Lollie805

New member

Yes I am having same issues. Get in first try but freezes as soon as I go to spin big slot machine have to exit and try again, each time gets worse to the point that it won't let me in at all! I have turned PS4 off reset routers to no avail. Been doing this ever since upgrade. Please fix it.

DL_Paul

Administrator

Hello everyone -- a fresh patch was issued this morning which you'll need to download to continue playing. It corrects the problems many have described above. You can see our post about it here: http://forum.casino.digitalleisure.com/ … php?id=350

Thanks.

gertrim

New member

Thank you for the patch...I'm downloading it as I'm typing this. I really hope it's the answer to many of our prayers. I'll keep you all posted of the results, positive or negative. Once again, thank you for the patch.

Owl-131

Member

Thank you so much for the patch, much appreciated!  smile It is downloading right now. I hope this will help us all.  I will play later on today, but will tell my friends about this new patch right now!
Many Thanks!


HootHoot ^^^(0,0)^^^

gertrim

New member

The new patch looks stable so far, Thx DL. No issues here yet. G

Looking forward to this patch to finish downloading. Will return to this thread to post game outcome and developments.

girlontheright

New member

Anybody still having trouble?  I'm getting "unable to connect to server" but I don't see anything here about server status.  Should I just wait until later?

DL_David

Administrator

There shouldn't be any server connectivity issues currently.  You may want to check your connection/firewall.

girlontheright

New member

My internet connection is excellent.  Is there a firewall setting on the PS4 I'm not aware of?  Seems strange a gaming system would block a game?  I had uninstalled and reinstalled the game, and installed the patch this morning hoping that would get me back in.

DL_David

Administrator

The firewall settings would typically be in your router.  The Four Kings client code on the PS4 uses various "ports" to talk to the servers.  Firewalls can block these ports and that would cause the game to not be able to connect to the server.

Mvid

Member

DL_David, does Sony push through patches like 1.03 quicker?  What is the criteria to get them to release quickly like this?  It seems that waiting for the previous patch it took weeks (or about a month) once it was in Sonys hands.


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DL_David

Administrator

They are actually very quick with patches.  We were the hold-up on the previous patch as we were syncing with the EU release.

girlontheright

New member

I did get back in after finally figuring out what settings to change in my router....thank you!!  Back in the poker room....   smile