Technical Issues

DL_Paul

Administrator

Why can’t I login?
There may be a few reasons why you cannot log in

  • Check to make sure that your broadband internet connection is stable.
  • Our servers could be down for maintenance. Please try again after the servers return to an operational status.
  • If you have committed a bannable offense your account may be temporarily or permanently suspended.
  • The PlayStation Network may be down

If our servers are down, we will do our best to notify you by posting an update on the forums.

Can I change my username?
No. Your username will always be your PSN account name.

What happens if I get disconnected and lose chips?
If you get disconnected from The Four Kings do to an unforeseen error or disconnect submit a Chip Error report and we will refund your buy in. We cannot refund winnings. Please do not abuse this honor based system. We trust our users to be responsible when it comes to requesting chip refunds. We have the right to refuse refund requests if we feel that a user is abusing the system.

How do I report a bug?
The button to report bugs can be found in the settings menu, which you can get to by pressing OPTIONS on your controller, then selecting "Options" in the top menu bar. The button has an icon of a “Bug” on it.

Once you press the button, you will have a text input box available to you and several pull down menus. You can use these to fill in details about the bug you encountered, these will help us find and fix the bug faster.

And thank you for helping us make the game better!