Valid Bingo marked as False Bingo
I was playing bingo and I had a valid bingo so I called Bingo and after the validation, it said it was a false bingo. I waited until the next number and did it again, and once again, I was told it was a false bingo and was kicked from the bingo game.
I have a video of this that easily shows that I did in fact have a valid bingo but was not granted the win. This gives me a bit of a worry as it brings doubt on the integrity of the game. What does the validation process do?
Once I shorten the video, I can upload it somewhere so you can see it.
It wasn't a big win (12,000 chips) but just the fact that my valid bingo was marked twice as invalid makes me think there is a bug in the validation process.
Ok, I have sent the video to your tech support email.
You will be able to easily see that I had a valid bingo but based on an error somewhere in the validation process, I was marked as a false bingo.
Using a quote from DL_David, "The server knows which numbers have been revealed at that point in time and knows which numbers are on the player's card. If it's a match they will win, if they don't they won't.", I believe there is a bug somewhere in the process. Being in the software industry, I know some of these bugs are very hard to find and fix. Hopefully, with the help of the video, you'll be able to see that something went wrong.
I know you guys are very busy fixing the game you broke, but I still haven't heard anything about this issue. I've waited to submit a chip request simply because I wanted to hear from you first if this was/is a valid bingo. If I continue to not hear anything, I'll assume it is and I'll submit the chip request.
I am outraged and disappointed by the fact that playing bingo, and declaring it,the last time I reported a "false bingo ", and a phony bingo, not me, but you have here. Yesterday ,playing in line ,I announced bingo, I said fake, next turn I again closed another line, I once again declared bingo ,again I said is false ,also removed from the game ,accusing that often deceive .Actually, you cheat and not only that I'm losing chips given for the game I bought for the money ,I still lose win and it was not just 1. I'm disappointed and remove the casino from your library .
Sorry for the bad translation, I hope, understand my resentment
Not sure about each individual case, but I find it funny when people don't know the BINGO rules or have marked an incorrect number of their own and say the game is wrong. It still amazes me how many people can buy in and don't realize you must match the pattern, not just get your standard line BINGO.