Freezing issues

ST98

Member

Hello DL...

Since the update the the other day, I noticed 3 occasions of freezing. 1st one behind the War table in HR, 2nd while moving towards getting a seat in bingo. 3rd stuck and froze behind the roulette table in HR. At this point I have to launch another game, then reboot 4K's


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ST98

Member

Still getting freezing issues and some of my friends are having the same problem since the update.
Pls fix


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DL_Paul

Administrator

Is this a 'soft lock'? Are you still able to chat or move the camera around or is it a complete lock up? Does it happen when you're joining a game or simply walking? Any additional details would be appreciated.

We are getting completely locked and frozen when trying to press x on certain games

Have to close the application after it freezes it only happens when trying to join games by pressing x

ST98

Member

Yes the camera still works, but i cannot move my avatar. Usually happens whilst trying to enter a game.
Happened twice yesterday. 1) While trying to enter a poker bout in VIP.... 2) While trying to enter Winds slot machine in VIP.
I asked other players if they are also having freezing issues. Many said yes.
The worst time was trying to enter a progressive jackpot bingo bout. After I had to reset and reload the game, was sent to the alternative bingo lobby where no progressive jackpot bingo bout was going on.


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DL_David

Administrator

We've found the problem -- going in to VIP and leaving VIP four times will then cause a soft lock when then trying to join a game. We'll get an update together to fix the bug.

Evil Wolf

Member

when ever I walk upto the lucky fountain and throw in a chip it freezes me

DL_David

Administrator

That will also be fixed in the update.  Try throwing chips when no other players are at the fountain.

ST98

Member

Great glad it's going to to fixed soon. I had the same issue as Evil Wolf. I went to the Fountain and it froze up.
In total it has happened 10 times now. I have noticed, approaching a table or machine game in run mode, makes it worse.
I suggest all those annoyed by this problem to approach slowly


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FinalGirlSid

Member

Freezing resulting in only being able to move camera around.
Cannot control chat, type words or any other chat function.
Cannot open any menu. Everything completely freezes except camera rotation.
Bug has occurred:
Sitting at poker table, in VIP, High Roller and lobby poker tables over 10 times.
Super Slots machine. 2 or 3 times.
Normal Slot machines. Once or twice.
ST98's Penthouse. Once going to sit on the couch lol.
The only thing for me to do when this bug occurs is to close the game and re-log.

Last edited by FinalGirlSid (23 Oct 2021 08:38)

ST98

Member

This issue is becoming a real pain for me. Today it happened twice trying to throw 5 coins into the fountain. Someone else came up behind me who also wanted to throw coins in the fountain and caused the game to freeze.
Worst was trying to rush in and grab a spot at a VIP poker table. Froze up and lost my spot. Ended up having to reboot, then wait 15 more mins for another table to open up.
Pls fix your broken game.


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ST98

Member

Since the small update, i have not encountered any freezing issues, and have not heard any other casinosaurs complain about freezing issues as well.
Good work DL thumbs up


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JRSC01

Member

Same on the ps4, no probs with freezing issues since update