Constant In Game Abuse

Tina cougar

New member

constant abuse from sexual preditors, all day, if u try and tell them go away they report u, and you get banned not the preditors. also the person i passed on the leader board has sexually and discriminatly abused me hours and hours, its a terrible game to be social on, dont chat to nobody youl find the casino will eventually block u so to take all your investments and money its total rip off i spent 1000s and am blocked through people trolling me then report me for telling them to go away

Tina cougar

New member

When my ban Finishes ill be able to expose the tag of the person, to help others in with the same abusive problems we face on this

Unknown User

New member

It does happen.

Just as suggestion... if it’s being done through PM’s... maybe change your PM settings to “Friends Only”. 
I’ve seldom been harassed while I’ve been in either open chat or table chat... and I have my PM messages set to “Friends Only”... so I can’t be private messaged by people I don’t know.  I also don’t accept friend requests unless I’ve played a few games alongside them and have gotten a feel for their personality in the process.  There’s also the “Block” feature... and I use that on occasion as a last resort... but typically not as a result of sexual harassment... but for someone with a horrible personality that repeatedly uses foul language and/or is an Internet bully and constantly brow beats other players.

Finally... as much as we’d ALL like to know who the a**holes are that are harassing you... if you mention their user name here you’re only going to get further admonishment from DL.

DL_Jared

Community Manager

If you have specific details to provide to us on the issues or harassing players in question, it's best to email those to us directly (at techsupport@digitalleisure.com). As always, we do recommend first and foremost simply using the in-game report system or blocking the offending players.

ANUB1S

Member

DLJared, it was mentioned above that the in-game report system doesn't work. We've reported predators numerous times in the past, and they're still allowed to play. Maybe explain to us precisely how the in-game report system works when it gets to the admin? Because right now, the evidence we're seeing all the time is that the system doesn't work at all.

DL_Paul

Administrator

The report system provides us with a snapshot of what is occurring in game. The problem is that sometimes people choose to engage the trolls and then others who have no idea what has been going on report the other party for abusing the chat system as they don't want to see that type of language...etc.

So, as we always say - Report users who are purposely trying to troll and are abusive in game. Once you've reported, simply Block the user so you no longer see or hear from them. Trolls want to engage you and be disruptive - that's the whole game to them.

As the saying online goes "Don't feed the trolls".

The system is quite effective and has been used for over 6 years across all platforms. Naturally, things can slip through - we're human - but each report is individually read and acted on as soon as possible.

DL_Jared

Community Manager

As an additional note, the response to a report varies based on the severity of the incident and other factors. It may be that you've noticed a player say something reportable more than once that was actually banned for a period for the prior incident (the current report system does not alert the reporter when one of their reports is successfully acted on, unfortunately). So it is helpful to us to continue to report such incidents so problem players or repeat offenders can be addressed.

Derekj

New member

How do you report if someone blocks you right after they abuse you they do it so they can’t be reported

DL_Jared

Community Manager

Derekj wrote

How do you report if someone blocks you right after they abuse you they do it so they can’t be reported

If their chat messages are still visible in your chat log, you should still be able to report them even if they've blocked you by selecting a chat message. Just hold the left trigger (L2) and then select a message with the directional pad and press X then select Report.

Failing that you can send an email with the details (and screenshots etc. if you have them) to techsupport@digitalleisure.com but the above method should work and is the best way.

xHYDRO420x

New member

If you are using a PS4 u have a recording feature that starts when you sign on to your PS4. If you want to report abuse during a game session just hit the "Share" button on your controller.  Then click on "Save Video Clip" by default the PS4 willl save the last 15 minutes of game play but you can set it to as long as 60 minutes.  If you need to report abuse to an Admin you can transfer the video clip to your USB Device using the Capture Gallery App and select the video recording then press the "Option" button on the controller. Select "Copy to USB Storage Device".  Then you can upload to the Admin to a file server from your PC and they can watch the clip.

Last edited by xHYDRO420x (12 Mar 2022 03:12)

ANUB1S

Member

Thank you, DLPaul, that was part of what I asked, but what about the sexual predators? The incels who won't take no for an answer, and either continue to beg when you don't do what they ask, or insult you? I know you're going to say "block them" but that's us alleviating symptoms when you should be curing the cause. They can still spread untrue rumors behind our backs, and it seems to be treated by the admin as free speech and thus ignored. I know several women who have left the game because of this.

DL_Paul

Administrator

Again - if you report and block, you need to move on from these people. We'll eventually review the report and based on the events will suspend for days and/or permanently suspend the ability for them to chat in-game. Users are also permanently banned from the game should their conduct lend itself to that.

With a free-to-play game, anyone can come in and start spewing garbage. It's unfortunate - but true. We do our best...but feeding the trolls give them fuel. Just walk away...

ANUB1S

Member

Incels are not trolls. You sound like you don't know the difference. Incels are not here to offend women - just the opposite, in fact, they're here to beg women for relationships or favors - and that's precisely what women are doing, walking away FROM THE GAME because it looks like the admin aren't doing near enough about these incels. The name incel comes from "involuntarily celibate," and they're so desperate for attention from women, they have major problems taking no for an answer. They're not trolls in the traditional definition of the word, but they are still offensive.

Derekj

New member

You can’t report and scrolling up to name in chat if they block you I’ve
Tried that should be made easier than having to email

wi_bruce

Member

DL_Jared wrote

If you have specific details to provide to us on the issues or harassing players in question, it's best to email those to us directly (at techsupport@digitalleisure.com). As always, we do recommend first and foremost simply using the in-game report system or blocking the offending players.

I used filter no friend requests and yet everyday my preditor sends me one. They dont work and you dont ban the ones who need to be baned

DL_Jared

Community Manager

wi_bruce wrote
DL_Jared wrote

If you have specific details to provide to us on the issues or harassing players in question, it's best to email those to us directly (at techsupport@digitalleisure.com). As always, we do recommend first and foremost simply using the in-game report system or blocking the offending players.

I used filter no friend requests and yet everyday my preditor sends me one. They dont work and you dont ban the ones who need to be baned

The Ignore Friend Requests setting seems to be behaving correctly on PlayStation. If you're still receiving requests, try double-checking that it is checked on in the Settings menu, or maybe try toggling it off and back on again.

If you're receiving unwanted friend requests or messages on PSN and not just in-game Four Kings friend requests, that would be controlled by a different setting outside of the game.