600,000 Loss Due To Game Freezing
I'd like to start by saying that while I may be extremely mad about this certain occurrence, you guys did respond to my earlier issues and addressed them beautiful and swiftly, and so I hope that you will do the same with this one. I have already submitted a refund request and hope that they will respond soon, but just in case, I've decided to visit the forums and let you guys know what happened here and see if anyone else has experienced an issue such as this themselves. So, not to make it sound like I'm hating on it, I'd like to start with the fact that your game is beautiful, completely unique and a work of art in my opinion, BUT, it suffers greatly from the fact that it constantly disconnects you, lags/stutters miserably and freezes all the time. I know it's not only me or my ps4 that is causing this due to the fact that I play with up to 6 or 7 other people whom I'm speaking with through a Playstation chat party and I can hear them rage over their mic every time it occurs. This time though, it was horribly timed and frankly in my opinion, unacceptable. Me and my friends were all in the VIP room, playing different games, having a laugh, when all of a sudden, one of them says that their game just froze so they need to restart and they'll be back. Then, my friend who's down to 2 in a poker game, leading in chips, says that he froze and starts raging about it. I consider that the game might be going down for maintenance or something, and then think to myself "that can't be it, we all would have been kicked off at the same time, they probably would have announced it in-game as well" so I continue to play craps while I wait for their arrival. Not 2 minutes later, I roll double six's, triple my 20k bet and decide to bet 20k on 12 because I've noticed that double 6's constantly roll twice in a row for some reason that baffles me (might be something you want to look into as well). Well what do you know, double six's drop again, I hop out of my chair ecstatic, start yelling and doing my happy dance, only to return to my screen and see that it's still showing double six's and it's not changing. I wait a few minutes and nothing happens so I decide to restart the game, only to return to being in the main lobby with none of my winnings. I added it up, that would have been 600,000 chips...... All I'm asking is that you check your logs and I hope to god that it's in there somewhere, and if and when you find it, please give me the 600,000 that I should have been given. Thanks for taking the time to read this and I hope to hear from you soon.
PSN: SgtKush-_-
Here's the screenshot that I took when it happened, sending it to tech support now but thought I'd share it here as well !
http://imgur.com/rEpRGIN
----------------------------------
Check Out My Suggestions !!
----------------------------------
Just following up so everyone can see the conclusion on this but I emailed tech support the screenshot and they've refunded me the chips they owed. I'd just like to give a big thank you to the tech support and compliment them on how swiftly they dealt with this issue, I'll definitely be spending more cash on this game as the developers and their tech support deserve it.
----------------------------------
Check Out My Suggestions !!
----------------------------------
I loss 1.6mil and no respond what ever still not after 5 days.
Have been horrible days with un countless isseus.
Many losses in big wins free spins no rewards
Spend 80 euro on this game on gold buying.
Have made official complane by playstation and refund the totaal amount this is not more then scam.
Especial the slot machines.
As well we can not see the symbol on rolls what is weird in my opinion so feels fixated.
Have look to rolls and it change on rolls.
Seen wild symbool 888 bonus chance on different place.
Done many hours to test this.
During tests never seen fulltime lines wild or bonussen on every machine.
Even not after losses of 700k.
Last days disconections not even speak about all the losses in that.
The sudden highscore reboot when spend lot of Real many to beat it.
Or the big losses on machine 400.k 700k and so on.
When lose amount the machine should give good bonus rolls or what effah never seen that.
As well after lose Lots of gold on sudden machine get disconected many time so you can start on fresh machine to work again to good wins.
The game is broken on many ways.
Can go for longer story but tyerd of it get even no response ingame or on site.
Today freeze char now for ten time.
But refund or reaction no way they only like your money.
They are allowed to ban me and refund all of it.
Have called playtation for official complanes and talk about it all. Lots is not correct in this game.
The game is even not correct by law not showing us what symbols are on the rolls.
>> "The game is even not correct by law not showing us what symbols are on the rolls."
What?! You realize this isn't a real gambling casino, right? You pay for chips... chips deplete when the games are played. They NEVER pay out in real money, otherwise this would be subject to gambling laws. If you don't like it, then this game is not for you.
-----
Need a webmaster? See vidberg.com
Lol you buy Real money chips so its fair to show.
The game is even not correct by law not showing us what symbols are on the rolls.
The pay lines and amounts are available under the ? In each slot machine.
Although, in the Spinning Cogs bonus game, I think it should show what was in each airship that I don't choose.
I mean how the rolls are built by symbols 3 of this and so one now they can change.
On rolls one for exemple so many wild so many bla bla.
On rol two same and so on. you can not see one rol total at all so they can do what they want.
I am a user of ps4 and my nick is reydelabaraja.
Yesterday 150000 buy chips and not have given me, 400000 and also buy these if i gave them. I have spoken to sony and have given me the number of incidence is 160302-006144 and the number of the operation(150000) that is not well 11654427025 thanks.
I have lost 279k on slot machine by disconnection error, never refound and i have a screen. And just now lost 40k on baccarat, every time for disconnection error. This dev troll me, and if check me report they can see everithing, why don't refound?
----------------------------------
Check Out My Suggestions !!
----------------------------------