Valid Bingo marked as False Bingo
I was playing bingo and I had a valid bingo so I called Bingo and after the validation, it said it was a false bingo. I waited until the next number and did it again, and once again, I was told it was a false bingo and was kicked from the bingo game.
I have a video of this that easily shows that I did in fact have a valid bingo but was not granted the win. This gives me a bit of a worry as it brings doubt on the integrity of the game. What does the validation process do?
Once I shorten the video, I can upload it somewhere so you can see it.
It wasn't a big win (12,000 chips) but just the fact that my valid bingo was marked twice as invalid makes me think there is a bug in the validation process.
Ok, I have sent the video to your tech support email.
You will be able to easily see that I had a valid bingo but based on an error somewhere in the validation process, I was marked as a false bingo.
Using a quote from DL_David, "The server knows which numbers have been revealed at that point in time and knows which numbers are on the player's card. If it's a match they will win, if they don't they won't.", I believe there is a bug somewhere in the process. Being in the software industry, I know some of these bugs are very hard to find and fix. Hopefully, with the help of the video, you'll be able to see that something went wrong.
I know you guys are very busy fixing the game you broke, but I still haven't heard anything about this issue. I've waited to submit a chip request simply because I wanted to hear from you first if this was/is a valid bingo. If I continue to not hear anything, I'll assume it is and I'll submit the chip request.