Purchased Coins not applying to account !!!

Shoc_Trooper

New member

I just bought the 400.000 coin pack in the psn store for $19,99...    and it didn't apply to my account.

If there is anyone out there who can actually help me with this, then it would be much appreciated.

Last edited by Shoc_Trooper (10 Dec 2015 00:40)

SoPixelicious

Member

@Shoc_Trooper  Leave the casino and reload if this does not work send DL an email at techsupport@digitalleisure.com explaining the situation with a copy of the receipt of payment and they will sort this for you.  smile

Last edited by SoPixelicious (9 Dec 2015 23:54)

Shoc_Trooper

New member

Thank you for replying so fast. I was actually able to resolve my issue thanks to someone helpful in the bug report section. So I won't actually need to use that route this time. But I'll write it down for use in the future just in case this ever happens again. Thank you to the Four Kings Casino team for helping me out. I really appreciate it.

SoPixelicious

Member

I am glad u were able to get the issue resolved quickly smile good luck in Four Kings

Flowergirl

Member

@Shoc_Trooper:

How did you fix it?  The exact same thing happened to me, bought 400k, but it did not apply.  A friend gifted me 400k from the in game store, and it did show up, but still missing my initial purchase from the actual PSN store.  Should I send my receipt transaction info to the address listed above, or is there a something quick and easy you did to get them to apply?

Thank you in advance,

Flowergirl

SoPixelicious

Member

@Flowergirl send an email to techsupport@digitalleisure.com with the transaction receipt and your PSN ID and I am sure it will be resolved quickly.

Last edited by SoPixelicious (10 Dec 2015 18:09)

Flowergirl

Member

@SoPixelicious:

Thank you, I will do so!

Flowergirl

Last edited by Flowergirl (10 Dec 2015 18:33)

SoPixelicious

Member

yw and gl in the casino  smile

MissLeyna

New member

I am having issues too. I purchased 150,000chips and didn't get it and I emailed to them no respond yet

SoPixelicious

Member

@MissLeyna make sure you added the transaction receipt and your PSN ID, if you did all that and they have not yet responded it could be they were either inundated with a lot of email and have yet to get to yours or they have left for the night.  I am sure they will get to you tomorrow as soon as they open for business smile