Update 1.13 is now LIVE

RIKER

Member

Update 1.13 is a go and is now available for download. Hopefully it fixes the non stop crashing and level up issues


I'm #1

RIKER

Member

Nevermind its actually made it worse. Still crashing the app every 10 to 15 seconds. lag is atrocious and game is basically unplayable unless you like spending all your free time filling out lost chip reports.


I'm #1

IronClaw08

Member

Proper
Preparation
Prevents
Poor
Performance

Based on your experience, I think I will skip playing anymore until they can get stable.  Right now, I'm sure they are pulling their hair out wondering why they are having so many issues.  I never liked these types of scenarios and I really feel sorry for them on a release that was obviously released before it was ready.

GamblingGirl

Member

Lots of people are still having freezing 3/4 way into loading, blackened menu's, vip3 isn't awarding me the chips for my level for tasks either. I'm hardly playing anymore because what's the point? I spent all that time and money getting to vip 3 and its not giving me what I deserve and I still have to attempt to load this game several times before I can even get on, and now the lag is horrendous.

DL_David

Administrator

We're working through the issues but it will take some time.  With the new update we can independently turn on or off NPCs and the lag optimization (and tune the optimization parameters).  We've now found that turning NPCs off seems to improve stability.  We're now trying NPCs off and lag optimization on and we'll see how that goes.  We need to narrow the issues before we can solve this in its entirety.

We have seen and are aware of the crash that can happen during loading.  This seems like something new and unrelated to previous crashes.  We are investigating currently. It seems that it only happens on initial load so once you're in it should no longer be a problem.

We're not aware of the VIP 3 issue but will take a look.

IronClaw08

Member

I can understand your frustration for sure.  You might find it hard to believe but I bet they are just as frustrated as you are.  As with almost anything, when your involved in it mentally, you take a sense of pride in it.

Now, I'm not saying anyone at DL is running around honking there pride horn at all.

This shows a disturbing trend in today's software development strategy.  First, the developers are giving the biggest baddest machines that are currently available so that their compiling of the code is as fast as it can be.  Unfortunately, this amount of power and space lend to programmers not being as programmatically efficient as they probably should be.  Memory leaks are more common now than ever.

Then, QA gets the build and typically, they test the functionality of the program to ensure the new features work before coming to us.  But here is where the devil is, in the details.  Typically, QA people test software in a "non load" environment.  This means that its usually just them and the program.  So, they don't see lag, they don't see what happens when 30+ people are all ghosts in the same part of the casino as you and what it causes.  Heck, they might not even test on a PS4.  Feature testing is great and they catch a lot of errors that we would have seen.  The problem with focusing so much on feature testing is that usability testing usually takes a hit or never gets the proper testing it should.

I'm not saying you're in the wrong one bit, as you're right, you are a paying customer and the product has gotten worse recently.  That's always a risk of adding features.  If you can picture a upside down pyramid, the smallest point is at the bottom, and that's the original program.  It was designed to do one thing.  Then features are added and the base grows both in height and width.  If one of the new features isn't as balanced as it should be, the whole pyramid tends to lean or fall over completely (crashes).

Best bet is to give them time to get it fixed.  They may have screwed it up in one day, but it never gets fixed as quick.

Just my 0.02!

Smokescreen_5

Member

Granted I understand what you're trying to get at there IronClaw08, but the fact remains that these updates should never be put into the public until it is tested.  This means setting up a separate server with the same program, and having up to 32 people in the office join that server to test stability etc.  These are the functions of game testers.  To sit there with a game and test as many aspects as they can with that server, before it even hits the public.  Obviously this isn't being done.  These changes should never have been put out for everyone until it was properly tested.


IronClaw08

Member

On that front, I couldn't agree with you more.  I've been in that position where the product manager says no matter what, it will be released on time regardless.  That's where I'm trying to let people see that there are people on their side that feel the same way as you.