Known Issues - Please read before posting

DL_Courtney

Administrator

Hi guys, and welcome to the forums! If you're having any problems with The Four Kings, make sure to read this post first. Please keep in mind we are a small team and it takes time to fix bugs, but we work hard to resolve any problems! We really appreciate your bug reports both here and using the in-game Bug Report tool. If you find any bugs and want to send us a screenshot of it, or a link to a video, you can also email us at techsupport@digitalleisure.com. Detailed reports help us narrow down and fix issues. We’ll do our best to keep you guys updated on what’s going on, and in the meantime we are grateful for your patience and support!


Update - June 28th:

We've had a few big updates the last couple months, including our big engine upgrade, lobby rework, and a new slots game: Winds of Fortune!
Of course we've been listening to your feedback and have some tweaks planned to make your time in The Four Kings even better. Thanks to your reports, we are aware of a few bugs that we have fixed internally and are just going through the QA and submission process. Included in these fixes are the disappearing slot machines, additional audio controls, and fixes for the newsletter signup chip bonus.

We've also been working on some great new surprises - and new features you have been asking us for! So keep an eye out for the next update coming soon! smile

As always, thanks for your continued feedback as we continue to work to make improvements and add features to the game!

I keep getting disconnected. I want to play!


Since launch, we've made many improvements to our systems and are seeing a lot more stability on our end. We will continue making updates to improve connection stability and framerates, but at this time we consider the game and our servers to generally be stable. If you are still experiencing issues, make sure that your internet connection is both fast and stable. Try using a wired connection instead of wifi and make sure you don’t have a firewall blocking the connection to our servers. You can also do a speed test of your connection at www.speedtest.net. We’re currently recommending at least 5.0 mbps Upload/Download to have a stable experience.

Also check to make sure the PlayStation Network is online. If the PSN is down, we can’t get online either!


I disconnected during a game/a bug made me lose chips!!  angry


Players often lose chips on a bad bet, but occasionally players lose chips through a disconnect or bug. We've been working on improving stability and are confident in the overall stability of the game, but if you have a bad connection or found an elusive bug, it is still possible to lose your buy-in. Fortunately, we've made it possible to re-join some games like Poker if you briefly get disconnected!

If you've lost a buy-in, the best thing to do if you are missing chips is to submit a Chip Error Report through the in-game bug reporting tool. This allows us to collect all reports in one place, which means we can get to your request more quickly. A detailed report can also help us identify and squish any bugs in the code to prevent it from happening again, if that was the issue.  We can check your claim against our records, and if you lost a buy-in or regular holdings due to an unforeseen error or disconnect we will refund your buy in. We cannot refund winnings.

If you are unable to log in to use the in-game tool, or if you have screenshots of the issue you'd like to show us, you can email us at techsupport@digitalleisure.com and we will try to get it sorted out there instead. Please don’t use the forums or social media accounts to ask for chip refunds – the public forum isn’t the best place for private support and it slows down our response time when we have to check many different points of contact.

Please do not abuse this honor based system. We trust our players to be responsible when it comes to requesting chip refunds. We have the right to refuse refund requests if we feel that a player is abusing the system. Spamming the Chip Error Reporting tool or submitting erroneous reports makes it harder for us to respond to legitimate requests and may result in a ban. And none of us wants that.

Last edited by DL_Courtney (26 Jul 2016 15:46)

DL_Courtney

Administrator

I've just updated the OP with details about our newest patch and cleared the thread of posts about issues that have since been fixed.