No chips blackjack hill climb

SarahMarshall

Member

Received chips for war, roulette, and craps, but not bj.  Hope you can clarify what is up.  Thanks.


To Do List: nobility 8 and 9, 1st place jacket, silver crown earrings, floating cherries, top 10 casino finish

wvbombsquad

Member

Seen a few others who had this problem.  I think it was an error with the blackjack because that is what most of them said.  The few times I didn't get paid out on events that I placed in, I put in a chip refund request and they fixed it for me.

DL_Paul

Administrator

We can get that fixed up for you as soon as possible. Thanks!

SarahMarshall

Member

Thanks I sent in a ticket!

Fyi something strange may have affected the pot size as the overall pot is negative.  Can't say I understand.

I may have noticed the pot was positive for bingo, craps, roulette, and war, but negative for blackjack and negative overall, as bj is the biggest event.

This could be an issue if certain pots are negative and others positive - they are cancelling each other out.  Hope u are aware and have the adjustment to ensure proper payout.  Thanks!

Last edited by SarahMarshall (23 May 2017 19:26)


To Do List: nobility 8 and 9, 1st place jacket, silver crown earrings, floating cherries, top 10 casino finish

SarahMarshall

Member

Dear Paul,

Any updates?  Thank you so much.


To Do List: nobility 8 and 9, 1st place jacket, silver crown earrings, floating cherries, top 10 casino finish

DL_Paul

Administrator

We're just reviewing the logs and we'll credit you appropriately as soon as possible. We haven't forgotten! smile

SarahMarshall

Member

Thank you please try to do before the month is over though if possible.


To Do List: nobility 8 and 9, 1st place jacket, silver crown earrings, floating cherries, top 10 casino finish

DL_John

Administrator

SarahMarshall wrote

Thank you please try to do before the month is over though if possible.

HI Sarah,

We have credited your account with the missing chips.
Sorry again for the delay.

Cheers!


SarahMarshall

Member

Thanks a million or rather thanks 980,000 or so!

Last edited by SarahMarshall (27 May 2017 10:24)


To Do List: nobility 8 and 9, 1st place jacket, silver crown earrings, floating cherries, top 10 casino finish