Hi HGV-44TON, that does sound frustrating. Can you send us your PSN ID to firstname.lastname@example.org, along with any other specific details you can provide? For example, is it only when you switch rooms, or if you fast travel within the lobby does the avatar change as well?
Thanks! We'll look into this as soon as possible.
I recently made a purchase for the new nose ring and once i leave the store it isn't available for my avatar. Please advise what i can to to make sure i have the ability to wear it.
Please send us an email at email@example.com with your purchase receipt and PSN ID so we can add the item into your account.
I just took a look and it appears to be in your inventory. Keep in mind it is a Facial Feature item, so you'll find it in the Avatar tab rather than the Clothing tab in the wardrobe (the same place you'd find things like freckles). If you still can't find it the next time you log in, send us an email to firstname.lastname@example.org and we'll see if we can help you out.