Can't connect to game. Avatar issue possibly.

JRSC01

Member

"Hello *****, I have reset your wardrobe and gender. Its possible something didn't save properly." - DL_Miguel

I seen this above past reply on the forum.

I can't access my account for the last 2 days, I think it's same issue. No other options with other games and router, I was changing outfit for Valentine's Day, there was issues trying to save an item on my avatar, I haven't been able to connect as I was stuck on the loading screen with the chip icon getting to about 40% then stuck.

I leave the chip loading screen long enough, to reveal a 1012 error saying that I have been logged out due to inactivity, even though I haven't even logged in lol...

Please fix this issue.

I have done these steps-
Reset router, rebuilt PS4 database, tried different router, tried using mobile WiFi, removed saved data from local and online storage, removed and reinstalled game.
Put PS4 into safe mode, tried allowing router to allow PS4 unrestricted mode, turned off all firewalls.

No change. I then seen that it may be a issue with saved avatar items.

I have been trying to play but lost or on these chips also. Can I please be reconnected and recieved my lost chips and awards from this last day as I have effectively lost or on chips and consecutive logins bonuses.

My login is

JRSC01

Kind regards.


DL_David

Administrator

I have reset your wardrobe and gender.  Please let us know if it helps.

JRSC01

Member

Yes. I'm now logged back in thanks, had to change my avatar back, luckily I had a saved outfit.

My chips had reset to zero though. Only 1000 log in. I thought I had a lot more than that, not more than 20k though.

I'll hopefully not have any issues again.
Thanks


CAROLNK

Member

Hello, I also have the same problem for more than a year and done everything the same as you.
Restart modem, uninstall and install the game, delete game data And sent the news to digitalleisure support and what they do is restore my avatar. I can arrive for 10 and 20 minutes trying to enter the game. My mistake is 1004. It is not a problem of my play or my internet since I can play and do everything online normally, the problem only comes with 4 kings

JRSC01

Member

Are you still having a problem?

Mine is usually fine except that glitch a few days ago, other than that I have no issues with connecting. I don't know what the 1004 is in afraid. Hopefully they will try and fix or at least advise what the issue is.


glenn

Member

could this not be due to the internet speed?

JRSC01

Member

Was due to a bug with the wardrobe and avatar settungs, fully resolved now thanks to the resetting of the avatar by DL, thanks.