Leaderboard impacts from downtime

sunnyside88

Member

Several of us have been trying to access the game this weekend to get in the top 10 of the leaderboard for jackets, only for the game to be down the whole weekend. Can DL consider extending jackets to the top 20 for each game for this season? This is highly unfair for those of us who bought chips and can't raise our RP total due to the outage.

dawsonb2010

Member

DL_Paul

Administrator

The Leaderboard Jackets will be issued to the Top 10 users as we do every season changeover. The game did have some connection issues Friday evening through Saturday morning, but was not "down the whole weekend". We apologize for the inconvenience.

ReccaWolf

Member

I have a question to ask about the leaderboard jackets: When the leaderboards start after November, does this mean the jackets change when it ends in January, or do the jackets stay the same from last year’s and it’s your final grab for them?

DL_Jared

Administrator

The current leaderboard jackets design are going to remain for future seasons, so there's no changeover in 2021.

ReccaWolf

Member

DL_Jared wrote

The current leaderboard jackets design are going to remain for future seasons, so there's no changeover in 2021.

Okay, good. I was wondering if jackets will start changing anytime soon from the end of January until March next year, but that’s great that people will have these kinds of jackets now without any change.

sunnyside88

Member

DL_Paul wrote

The Leaderboard Jackets will be issued to the Top 10 users as we do every season changeover. The game did have some connection issues Friday evening through Saturday morning, but was not "down the whole weekend". We apologize for the inconvenience.


I'm sorry, but these PS4 updates always break and cause issues with logging in for days. For the life of me, I don't understand how you can't detect and debug these major issues before release.

The fact you always put the updates out there just days before the season ends shows how little concern you have for potential impacts on leaderboards.

I've spent my last dollar here.

Charlie Mac

Member

sunnyside88 wrote
DL_Paul wrote

The Leaderboard Jackets will be issued to the Top 10 users as we do every season changeover. The game did have some connection issues Friday evening through Saturday morning, but was not "down the whole weekend". We apologize for the inconvenience.


I'm sorry, but these PS4 updates always break and cause issues with logging in for days. For the life of me, I don't understand how you can't detect and debug these major issues before release.

The fact you always put the updates out there just days before the season ends shows how little concern you have for potential impacts on leaderboards.

I've spent my last dollar here.

Unfortunately  this is standard practice for DL. If you plan to play long term you will have to just deal with the disrespect and even be willing to accept blame also. Their go to answers will ALWAYS be either it's your internet issues ( even though it worked great before the update ) and submit a chip report ( even though that's a joke because they will not refund big wins, XP or leader board progress ). Money is their only concern.


“Trust but, verify”

DL_Paul

Administrator

I'm sorry you feel you've been disrespected. As we've mentioned in the threads, the connectivity issues are related to issues on our end and we've been attempting to remedy them as rapidly as possible. We hope to issue another update next week that we believe will resolve the connection issues some folks have been experiencing. The game had a straight up time of almost five months before this update.

Things go wrong - we certainly never intend to provide an unsatisfactory experience.

Charlie Mac

Member

I'm sorry but, yes it is disrespectful. I been playing for years now and its the same old crap and excuses. Instead of doing the stand up thing like maybe some free play, suspending events or just giving out a little free XP for the inconvenience its STILL just half hearted apologies. I couldn't even begin to guesstimate how much XP, RP leader board position or money I've lost over the past 4 years over this crap. It doesn't matter how long its been since a down time event when the way you handle it STILL sucks.


“Trust but, verify”

GamblingGirl

Member

Charlie Mac wrote

I'm sorry but, yes it is disrespectful. I been playing for years now and its the same old crap and excuses. Instead of doing the stand up thing like maybe some free play, suspending events or just giving out a little free XP for the inconvenience its STILL just half hearted apologies. I couldn't even begin to guesstimate how much XP, RP leader board position or money I've lost over the past 4 years over this crap. It doesn't matter how long its been since a down time event when the way you handle it STILL sucks.


*applause*

I agree on the half hearted apologies.
I think the game idea is great, I like the way it plays when it works, its very easy to maneuver but.....

It's very stagnant. You don't have enough going on. The tasks are the same tasks. Over and over again. I know you guys are a small company but there needs to be something added that is fun to the game for drawback. Something dynamic. One new slot every 6 months to a year isn't cutting it.

I suggested things years ago but they were never considered. Like scratch tickets, horse racing, a new outdoor area, apts you can decorate.......

The game is taking too long to load, if its because of the dealers, please get rid of em, I don't understand the point to them. War takes too long per hand too.

Thank you for finally putting KENO back in bingo but unfortunately we had to lose another good slot game to get Keno back.
Some of your slots suck btw. The space one is awful.

XtraHeat34

Member

I agree with it becoming stagnant. There really needs to be some new games added. Let It Ride would be awesome as would 3 Card or Caribbean Stud Poker. I only play Blackjack when it involves a task because the game is just so unfair at this point its a money loser if you play more than a few hands at a time. Its unbelievable how many times the dealer pulls a 20 or 21 no matter what their first two cards were. The amount of times I have had a 20 and the dealer has a 12-16 yet still pulls a 21 is absolutely ridiculous. And yes, War takes wayyyyyyyyy too looooooong. I rarely play Craps or Baccarat because they're not much fun. Let it Ride is a lot of fun and the tables would be packed. I do like the progressive slots, but have never been close to hitting one.

And as far as tasks and the reward calendar please get rid of the multiple VIP tickets in the Rewards. One is enough b/c all my "friends" are usually already VIP 1 and I can never give them away! Please make some new daily tasks. Maybe you could make a list of new ideas and have the community votes on them? Then implement the top 3 or 5. I appreciate your hard work, but there needs to be some changes and new things added on a more regular basis. I used to spend a few hours, 3-5 times per week, but now I log in to do the daily tasks and maybe stay for another 15-20 minutes before playing something else. With the next-gen platforms coming soon it would be a good time to shake things up!

DL_David

Administrator

It is our plan to continually add new features to the game and, in fact, we have one coming in the next month (+/-). A great deal of our focus over the past couple of years has gone into stabilizing the code and moving it to other platforms, which involved a great deal of work that doesn't show much on the outside.  The recent pandemic lock-downs has also slowed things down. 

The good news that we're almost done with those efforts so we can devote more time to additions that are visible. Please keep in mind that adding new features takes months or years so even if we start something now it takes a great deal of time to make it to release.

We would welcome any suggestions about new tasks to add to the rotation.  They are generally fairly easy to add so could be done quickly.

XtraHeat34

Member

The first thing you should do (if possible) is replace Baccarat with Let it Ride. Even though there is only one Baccarat table in the VIP, there is almost never anyone playing, so that space is wasted. You could fit two Let it Ride tables there and put another two in the main casino somewhere. It is an addicting game and there is always a wait to play in real casinos. People would love it because you control the amount you bet and risk on each hand and lose a lot slower. You can pull back up to two of the three starting bets.

As far as new tasks, you could make more difficult ones like hitting a hardway or horn bet on craps, hitting a max bet on a single number in Roulette (I think that's been one before). I rarely play bowling, but why not have tasks for that? I would definitely play then! Didn't you used to do one for Bingo where you had to play every pattern? Bring that back or take it even further and make the monthly task where you not only have to play each one, but win them all or win half of them? What about some sort of scavenger hunt or timed daily challenges with bonuses for completing them in a certain time? That's just a few off the bat. How about having certain days where everyone had to where the same or similar outfits or colors? Have a contest for best dressed, worst dressed, most original, etc... I don't know how difficult it would be to implement any of thisnor the following, so I am just throwing things out there. I know they're not all gold ideas, lol.

What about different transportation? In the PS Home casino you could run and/or fly around the place much quicker. Or what about being able to decorate or do some other things in your personal space? The only reason I ever go to mine is when I have to invite a friend and I leave right after. Being able to have aquariums or watch something on a T.V. would make it more interesting. You could also offer something where we could have a slot machine or other machine games in our space. In PS Home I had a poker machine I played all the time when I stopped in.

Have you thought about changing the music? I mean its the same 3-4 tracks every day! Could you do something where each player can choose what type of music they play to or have a few different channels to choose from? If not that you should at least add a few more songs.

DL_David

Administrator

Good ideas. Feel free to send along more task suggestions, or have others send them along.  Also consider simple tasks for the dailies. When the dust settles on our current casino endeavors (a month or so), we'll be reevaluating our development pipeline so no harm in having more to consider.

sunnyside88

Member

Bumping my thread from earlier on this topic. I don't think games should be taken out. Many players enjoy Baccarat. Let it Ride is a dying casino game in real life.

http://forum.casino.digitalleisure.com/ … hp?id=1842

XtraHeat34

Member

Many players enjoy Baccarat? I go to the VIP every day and play for hours, but I never see anyone playing that game, ever. Maybe its played in High Rollers a little more, but it is always empty when I am in VIP. Let it Ride isn't dying. Maybe its not as popular as when it first came out, but believe me there are always people playing in the casinos I visit. To be honest Baccarat is probably confusing to a lot.of people which is why they avoid it whereas Let it Ride is simple and IMO more fun. Plus, like.anything else that's new whether it be Let it Ride, Caribbean Stud, 3 Card Poker, etc... any new games would be played a lot just because they're new. And again IMO those three games are much more fun and easier to play than Baccarat and would be played much more. But I digress seeing as new games are a long shot, especially new table games.