Lost my VIP 3 status

[ImTheCrew]

I have been VIP 3 for about 5 months- today I tried to go to high rollers and wasn’t allowed- checked and I’m back to VIP1… why is this? Thanks.

Can you please fix! ?

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Note- I was in hospital from 8/12 to 8/22. I got out yesterday and back on 4 kings