[PlayStation] Emailed 3 times because of bug that cost me real money

[Gino]

I recently bought the VIP Package 2.5 (I spend over 2000euro's since 2017 since i started)
But the problem is I need a refund, i got video evidence and my emails are getting ignored, so that's why im posting here.
I get it, you guys cannot exactly see what my winnings would be, but it's clear on video the slot crashed and froze
After not hitting a bonus round for 400k chips non stop auto spins
finally the bonus came and it froze
this is very frustrating because i just bought those chips
Please refund me 400k or at least 300k.
I'm a very loyal supporter check my logs how many stuff and chip packages i bought, with pleasure, because i want to support.
Also, normally you guys always are on point with the refund but i have no choice but to take it to the forums, also i'm sending another email right now.
Four kings name: GS_Gloyalty
                          Playstation network 
https://www.youtube.com/watch?v=zigeXDvVDgk

Need a 400.000 chip refund because i threw my money away for a glitch
Been supporting and buying every item in the game

[DL_Jared]

Make sure you are emailing the correct address at techsupport@digitalleisure.com and including your username and platform. We will take a look and track down any emails we've missed regarding this case along with the information you've provided here.